1/5
I want to warn other users about something I experienced with PingPerfect’s payment system.When I was customizing a server, the price shown on the page was around €16+. I added enough funds to cover that cost. But when I went to complete the order, the total suddenly changed to €20+, because VAT was only shown after adding funds and reaching checkout, not during customization.Because of this, I ended up depositing money into my PingPerfect wallet by accident. Their system took the payment as “Add Funds”, even though that’s not what I intended. After the mistake happened, I contacted support, but they refused a refund, saying Add Funds are “non-refundable,” even though the interface is what caused the problem.So here’s the important part for others:• Prices during server setup are not final, VAT appears only at checkout.• If you try to add exactly enough money for the server you see on screen, you may still end up short.• The system can easily push your payment into wallet credit, which cannot be refunded.• Once the money is in wallet credit, PingPerfect won’t return it, even if the mistake was caused by their unclear checkout process.Just sharing this so others don’t fall into the same situation.