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HOSTER · REVIEW

EmeraldHost

4.0·249 verified reviews·🇩🇪 Cologne·since 2016
IN PROFILE

Who's behind it

EmeraldHost bietet eine breite Palette an Diensten auf Prepaid-Basis an, darunter auch Rootserver, TeamSpeak-Server, Domains und eine Vielzahl von Gameservern wie Minecraft, Rust, ARK: Survival Evolved und Satisfactory. Unser Ziel ist es, unseren Kunden den besten Service und ein hervorragendes Preis-Leistungs-Verhältnis zu bieten. Mit unserem erstklassigen DDoS-Schutz und unserer hochwertigen Serverhardware von bekannten Marken, kannst du dich auf eine sichere und zuverlässige Nutzung unserer Dienste verlassen. Unser 24/7-Support-Team steht dir bei Fragen oder Problemen jederzeit zur Verfügung und unsere Produkte werden innerhalb von 60 Sekunden freigeschaltet. Mit unserem benutzerfreundlichen Webinterface kannst du deine Server und Domains einfach und bequem verwalten.

AT A GLANCE

Facts & score

GSC SCORE
67/ 100
rating × review volume
RATING
4.0/ 5
from 249 reviews
LOCATIONS
1
DE
HEADQUARTER
🇩🇪 Cologne
DE
FOUNDED
2016
10 years on the market
EMPLOYEES
9
team size
WHAT TO EXPECT

Features, payment & support

Features

  • Own Hardware
  • Discount for Advance Payments
  • DDoS Protection
  • Prepaid System
  • 24/7 Support

Payment methods

Credit CardSofortPaySafeCardPayPalPrepaidApple Pay

Support channels

Ticketing SystemDiscordTeamspeakE-Mail
LOCATIONS

Where EmeraldHost hosts you

1 country with active servers · dots = capital region
🇩🇪 DE
USER · REVIEWS

What players say

4.0from 249 verified reviews
AlexTrustpilot

Pretty happy with it

Solid pricing, reliable service, frequently on sale.

Mar 17, 2026verified
Creleo_Trustpilot

A wonderful Experience

I found the experience quite wonderful. The servers customisiable. And the support responses are very fast. Overall all very good.

Dec 20, 2025verified
FelTrustpilot

I haven’t been able to watch it for…

I haven’t been able to watch it for about 3 days now and I’ve emailed them and told them and they told me what they think was wrong and how to fix it I did everything they said too do but it still didn’t work then he tried to blame it on my poor internet but I have the fastest internet possible It worked good for the first 2 months then would lag and it would kick/logg me out 1-2x a month and then it wouldn’t let me log back in for hrs even days and I know at least another 5 people that have the same occuring issues I definitely don’t recommend this unless you wanna deal with this annoying issue and they take days most of the time to reply back too you

Nov 25, 2025verified
FrankTrustpilot

Best support ever

They got this guy named Sam, absolute lifesaver support. I had some drama on my server and ownership changed, Sam dealt with everything in no time and that on the weekend as well.

Sep 28, 2025verified
Frank van VuurenTrustpilot

Best support ever

They got this guy named Sam, absolute lifesaver support. I had some drama on my server and ownership changed, Sam dealt with everything in no time and that on the weekend as well.

Sep 28, 2025verified
Sait AksungurTrustpilot

I bought a server from this company and…

I bought a server from this company and set it up specifically for proxy use. Although I ordered a server located in Germany, the IP was showing as being in South Africa. When I pointed this out, they insisted the server was physically in Germany. Later, they blamed the issue on "GeoIP errors" and tried to brush it off.They told me via ticket three days ago that I’d receive a refund — but since then, they've completely ignored all my support requests. This kind of behavior honestly feels like a scam. I asked them to properly resolve the issue, but they offered no real help. After I reached out on Discord, they just blocked me from their server.I absolutely do not recommend this company to anyone. Terrible support, dishonest behavior, and zero responsibility.NOT : They said that the refund of the return within 3 days and then identified 8 Bussines days. They don't know what they say.. They are not reliable, they are like scamUPDATE: You ignored every support request. Being threatened by the owner was completely unacceptable. I got my refund through a PayPal refund, as you clearly planned to delay it for 20 days... You didn't want to make a refund

Jul 30, 2025verified
ShellyTrustpilot

Trash server

Trash server, cant be found or joined.

Apr 17, 2025verified
Paarde BekjeTrustpilot

Spamhaus that does not take action…

Emeraldhost IS a Spamhaus that does not take action against spammers.

Oct 09, 2024verified
eLzuK GaminGTrustpilot

Recomended 100%

Good prices, nice atention, quickly response to any doubt, recomended 100%

Oct 14, 2023verified
Lauch LPTrustpilot

Customer Support was awesome

Customer Support was awesome, and the server was up and running pretty fast

May 15, 2023verified
OFFER

79 games supported

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