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HOSTER · REVIEW

Nitrado

3.5·3,622 verified reviews·🇩🇪 Karlsruhe·since 2001
IN PROFILE

Who's behind it

Einer der Bekanntesten unter den Hostern für Gameserver ist Nitrado. Bereits seit mehr als 20 Jahren ist Nitrado auf dem Markt und bietet Gamern seine Technologien an. Der Hoster arbeitet mit ausgewählten Rechenzentren an mehreren Standorten auf der Welt zusammen und achtet hierbei auf höchste Qualität, Sicherheit und ordentliche Reaktionszeiten. Die genutzte Hardware, also die physischen Maschinen gehören dem Hoster selbst. Dabei sind die Mitarbeiter von Nitrado immer selbst vor Ort und führen die Wartungsarbeiten sowie Installationen durch. Die Langfristigen Partnerschaften mit Supermicro, Intel und Juniper ermöglichen es Nitrado, immer die aktuellste Hardware zu nutzen. So kann Nitrado die hohen Ansprüche gewährleisten und den eigenen Ansprüchen genügen. Als oberste Priorität hat sich Nitrado das Kundenerlebnis gesetzt. Damit dein Spiele-Traffic die kürzeste Route zu dir nimmt und immer ein möglichst niedrigster Ping sicher gestellt werden kann, nutzt Nitrado erstklassige Tier 1 und Tier 2 ISPs und kombiniert diese mit Internet Exchange und direkten Peerings zu den essentiellen Internet Service Providern. Die Gameserver von Nitrado bieten volle Flexibilität, um den Spielspaß für dich zu maximieren. Durch die flexiblen Gameserver kannst du zwischen deinen Spielen einfach hin und her Wechsel, ganz ohne Zeitverlust. Das beste ist, du zahlst nur für einen Server und nutz ihn für mehrere Spiele. Abgerundet wird das Spielerlebnis auf den Gameservern von Nitrado durch den firmeneigenen DDoS-Schutz. Alle Angriffe werden von SteelShield™ entschärft, so kannst du sorgenfrei zocken, ohne mit den Gedanken wo anders zu sein. Durch einen optimalen Support wird das Angebot von Nitrado ergänzt. Ob per Chat, Telefon, Email oder das Nitradopedia, der Hoster ist 24 h am Tag, an sieben Tagen in der Woche für dich da. Willst du moderne Technologie und langjährige Erfahrungen im Server-Hosting, ist Nitrado der richtige Anbieter für dich.

AT A GLANCE

Facts & score

GSC SCORE
70/ 100
rating × review volume
RATING
3.5/ 5
from 3622 reviews
LOCATIONS
8
US · BR · GB · RU · JP · SG
HEADQUARTER
🇩🇪 Karlsruhe
DE
FOUNDED
2001
25 years on the market
EMPLOYEES
100
team size
WHAT TO EXPECT

Features, payment & support

Features

  • Several Configs / Players per Server
  • Own Hardware
  • RCON, FTP and web interface
  • Prepaid System
  • 24/7 Support
  • DDoS Protection: SteelShield™

Payment methods

Credit CardSofortPaySafeCardPayPalPrepaid

Support channels

Ticketing SystemDiscordForumE-MailWiki
LOCATIONS

Where Nitrado hosts you

8 countries with active servers · dots = capital region
🇺🇸 US🇧🇷 BR🇬🇧 GB🇷🇺 RU🇯🇵 JP🇸🇬 SG🇦🇺 AU🇩🇪 DE
USER · REVIEWS

What players say

3.5from 3,622 verified reviews
WalterTrustpilot

Bad experience unfortunately

Rented a server from Nitrado and it doesn't work as intended. The server only appears in the game to a few users everyone else can't find it or connect with direct connection through the IP provided. Customer support chat takes 1-3 hours to reply, after talking to support who kindly changed our IP and our server machine, we are having the same issue on a brand new server, that we haven't modified.We decided to switch to a different server hosting provider and the server worked immediately with no issues whatsoever. Extremely frustrating experience with Nitrado unfortunately as we were excited to work with them after many years.

Mar 23, 2026verified
DenizTrustpilot

I couldnt join by server for 8 hours and had an awsome helper

I couldnt join by server for 8 hours and i had an awsome helper. Sergio Sandoval took the time and my fustration and helped me very well. Hes the best! Hope he will be the one to help again if i have another problem.

Mar 21, 2026verified
ShelleyTrustpilot

Best customer support experience I've had in a long time

Have had no issues with Nitrado hosting our private Ark server, they've been very reliable. The one issue I did have was due to a mistake of my own so after speaking to the chat bot and a bit of a wait, I was eventually connected to Dennis S. who immediately worked on a resolution and to my great relief was able to get me back into my server right away. Super efficient, no nonsense and worth the money. Dennis you're a star, thank you!

Mar 21, 2026verified
BmhTrustpilot

Recurring Payments

The web face is a bit hard to use. But also, their support and policies are not user-friendly and punish the user. They do not offer refunds for recurring payments like most hosting providers.

Mar 20, 2026verified
Hayden Trustpilot

Help with what mattered

Just wanted to thank Sergio Sandoval for his assistance with getting our server back up for us with no issues.I know a lot of players have issues with Ark Ascended servers being restricted to Nitrado only, but so far the service has been working fine and is good for what you pay. Thank you again.

Mar 20, 2026verified
ChadTrustpilot

Sergio was very helpful in assisting…

Sergio was very helpful in assisting me. Went above and beyond to make sure my problem was fixed and offered advice past the services I was requesting. Much appreciated.

Mar 19, 2026verified
KatraTrustpilot

The Support Person Dennis S

The Support Person Dennis S. was very helpful and patient with me helping me through my Issues i was having so i wanted to Rate 5 Stars for their Professional and well-balanced Support walking me through the Issues i was having and helping me find a solution.

Mar 19, 2026verified
FlynnskeeTrustpilot

Alissa was great and friendly and…

Alissa was great and friendly and solved my issue quickly.

Mar 19, 2026verified
Eric MalmbergTrustpilot

Ailssa was a great help and fixed my…

Ailssa was a great help and fixed my issue quickly.

Mar 19, 2026verified
BrandonTrustpilot

i had a problem with my server and…

i had a problem with my server and dennis s was on it he helped me with everything i needed help with was very niceand even helped me set up my server restart times give this guy a raise hes the best one i talked to in the 19 hours i was contacting support over and over again for help he is who will keep people happy talking to support

Mar 18, 2026verified
OFFER

91 games supported

ALTERNATIVES

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